Giselle is a dedicated Client Services professional with a strong background in client support and operations. She helps clients navigate complex processes by delivering efficient, reliable, and high-quality assistance, ensuring they receive accurate information and consistent support.

With a disciplined, detail-oriented approach, Giselle combines her analytical mindset and integrity—shaped by her Bachelor of Science in Criminal Justice and Law Enforcement—to provide clear guidance and trusted solutions. She started her career in the business process outsourcing (BPO) industry as a Customer Service Associate and advanced to a Records and Review Specialist role, honing her evaluation and problem-solving skills. She also has experience in the insurance sector, helping clients understand their policies and make informed decisions with confidence.

Her background in criminal justice strengthened her critical thinking, objective decision‑making, and structured work ethic—qualities that support her effectiveness in financial services.

Outside of work, Giselle enjoys spending time with her family and practising at the firing range, a hobby that reflects her focus and discipline.